FAQ

What kind of products does stiarie.com offer?
stiarie.com specializes in selling high-quality jewelry, necklaces and bracelets. 

What shipping options do you offer?
We currently offer the following shipping methods:
Expedited Shipping: $8.99
Free Shipping: Orders of $49.00 and above
Standard Shipping: $5.99 for orders from $0.00 to $49.00

How do I know if my order was placed successfully?
After you place an order, you should receive an order confirmation email. If you do not see the email, please check your spam or junk folder. If you still cannot locate it, please contact us at payment@stiarie.com.

Can I change or cancel my order after placing it?
If you need to request a change or cancellation, please contact us as soon as possible. Once an order enters processing or shipment preparation, changes may no longer be possible. We cannot guarantee cancellation or modification after checkout.

Do you accept returns?
Yes. stiarie accepts returns in accordance with our Return Policy. Customers must contact us before returning any item so that return approval and instructions can be provided.

What should I do if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or different from what you ordered, please contact us promptly at payment@stiarie.com with your order number and clear photos of the item and packaging. We will review the issue and assist with the next steps.

Will the product always look exactly the same as in the images?
We make reasonable efforts to display products accurately. However, slight differences in finish, color tone, labeling, packaging, dimensions, or product detail may occur due to lighting, production updates, manufacturing batches, or screen display settings.